Return Policy

How to Make a Return

Your satisfaction with our product is the most important to us! If you're not totally satisfied with your purchase for any reason, you may request a return of your purchase within 14 days of the receipt date. Simply follow the steps below to get started:

 

  • To initiate a return, contact our customer service team at contact@herpcult.comItems sent back to us without first requesting a return will not be accepted.

  • Return instruction will be provided if your return request is accepted.

  • Pack your return securely. If possible, pack in the original packaging. To receive a full refund, the item must be received in saleable condition.

  • Our return department will inspect the returned merchandise and notify you if the refund is approved or not. A full refund will be processed if the item is received in saleable condition. Please allow a few business days for the credit to be posted on your bank account.​​

Return Policy

  • Returns are eligible for a full refund if the return is requested within 14 days of the receipt date and it's in saleable condition.

  • Shipping fees are not refundable.

  • HerpCult is not liable for products that are damaged or lost in transit to us.

  • We understand how important returns are to our clients. To ensure that all of our customers have a positive shopping experience, we may restrict or prohibit future transactions from customers if we identify an inappropriate return pattern.

Damaged or Defective Products

  • Please examine your purchase upon receipt and  us as soon as possible if an item is broken, damaged, or you receive the incorrect item so that we can assess the situation and correct it.